Support
Questions, answered
Most things people write to us about are covered below. If yours is not, we read every message that arrives.
Does any of this cost money?
No. Northern Crown is free from the first spin onward. There is no coin store, no premium tier, no advertisement you have to watch and no payment method anywhere on the site. If you ever see a page asking you for card details in our name, it is not us.
Can I cash out the coins I win?
Never, by design. Virtual coins are a score. They cannot be withdrawn, sold, traded, gifted, or exchanged for money, credit, goods or prizes, and there is no mechanism in the software that could do any of those things.
Why did my balance go back to 1,000?
Because it lives only in the browser tab. Reloading the page, closing it, or opening the game in a new tab starts a fresh session. Nothing is stored on our side, which also means there is nothing for you to lose.
The spin button is greyed out.
That happens when your balance is smaller than the stake you have selected. Step the stake down with the minus control, or press reset balance to return to 1,000 coins. Both are free and both are instant.
Do I need an account?
There is no account and no sign-up form. Open the page and play. We have no username, password or email address of yours to look after, which is the simplest possible privacy policy.
Is the game genuinely random?
Yes. Each spin draws symbols from weighted reel strips using your browser's random number generator, and the result is settled before the animation begins. Nothing adapts to how long you have played or how you have done. The full paytable is published on the game page.
Which devices does it run on?
Any reasonably current browser on a phone, tablet, laptop or desktop. The reels shrink to suit a narrow screen and the controls stay reachable with a thumb. If you are on a very old browser, updating it will usually fix anything odd.
Who can play?
Adults aged 18+ and over. Foot Dream League is social gaming intended for entertainment purposes only and contains no real-money wagering.
Still stuck? Write to us
One inbox, one small team, no ticket numbers. Send us an email and we will reply — usually within two working days, occasionally a little longer if something has broken and we are busy fixing it.
Helpful things to include: the device and browser you were using, what you were doing when it went wrong, and a screenshot if you have one. Please do not send us passwords or payment details — we have no use for either and never ask for them.
What we can help with
- Northern Crown behaving strangely on your device.
- Questions about the paytable or how a particular spin was settled.
- Accessibility problems — text size, contrast, keyboard or screen-reader issues.
- Privacy questions, including anything in our privacy policy.
- Telling us the game is taking more of your time than you want it to. See Responsible Play.
What we cannot help with
Anything involving money, because there is none. We cannot restore a balance, transfer coins between people, process a refund, or arrange a payout, since none of those things exist in our software. We also cannot give advice about real-money gambling services — we do not operate one and have no connection to any.